Evok — Buying a Bed from Evok turned in to a nightmare

ashwini.p

from Mumbai, Maharashtra

Address:

Baner Pune

I purchased the Lionel Solid Wood King Box Storage Bed in Mahogany Color online on 1.12.2020 from EVOK.
Got the delivery after a month!!
Upon lot of requests the installation people arrived after 2 weeks. They opened a damaged bed.
This is very unusual that you buy a furniture and you cannot get to use it even after such a long time.
I informed them immediately.I just received a complaint number in response. Customer care people and the highest escalation people for providing service do not revert back and do not commit any date by when I will get the return or replacement and refund!
Feel harassed after spending a lot of money...
Waiting again endlessly for the Bed!

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Evok customer support has been notified about the posted complaint.

Jan 17, 2021

Updated by ashwini.p No one from Evok have called or emailed me to return or replace the bed.