[Resolved] Evok — defective recliner received

 
2 Reviews
Jaipur, Jaipur District, Rajasthan, India
 Dr aman on May 12, 2018
V received a defective power recliner whose motor was not working... N then that was replaced with anothe recliner in which the leatherette was getting rough n now its skin is peeling off... V have mailed to the company.. N called the showroom people so many times... But its of no use... Just feel so cheated... Their logo which says - my soft n cushioned body can refresh your senses... Is actually meaningless as it's very rough to touch

defective recliner received
defective recliner received
Complaint marked as Resolved Jun 30, 2018

Complaint Status


[May 12, 2018] Evok customer support has been notified about the posted complaint.
Verified Support
Evok Customer Care's response, May 30, 2018
Dear Customer,

Greetings from Evokcare!!!

We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services.

Our Store Team has been in touch with you and has been requesting you to visit and select an alternate product of your choice as special approvals have been taken against your not being comfortable with this product. We await you to make your choice at the earliest and return the product you do not like. The approval taken is time bound and hence request you to decide at the earliest.

For any further service assistance, kindly contact us at Evok care @[protected] or email us at [email protected] We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you.

Assuring you best of our services.

Thanks and Regards,
Sachin,
Evok Care
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I ordered Nakshatra online from Evok website on 21st June its been 13 days i am waiting for the item to deliver spoke to call Center guy (Naresh) got no answer and he Disconnected the phone as well please cancel my order do not want anything from evok ...Dissatisfy

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    Evok - defective recliner received