[Resolved] Evok — Evok(Hindware) Pathetic Mason Sofa Support and Service
Bangalore, Karnataka, India
Sales Order no. 001041 Complaint No. MJ1964 I purchased 3+1 mason sofa (along with recliner). The product was delivered delayed than committed, however post usage for some 3 seater Sofa gave problem with cuisine so logged complaint on November 4 2014 4PM over the mail as well with customer care since then(more than month old), still its not even picked up for service / repair, inspite follow-up with service executive Mr. Ganesh Naik([protected]) and emails to support, I have not got any response from customer care, Ganesh keeps on telling, it will be done in day or two since November 6 and the problem he states is warehouse guys are busy. As a consumer I have to follow it up with EVOK on daily basis(2-3 times daily), no body bothers to call me back and update me with status. Today I am planning to send final mail to customer care for refund, as its no point in dealing with these guys, who doesn't have value for customer Its really frustrating and fording me and my friends to refrain from buying anything from EVOK. - Praveen [protected]
Complaint marked as Resolved May 17, 2017
[Nov 21, 2014] Evok customer support has been notified about the posted complaint.
Verified SupportEvok Customer Care's response, Jan 02, 2015
Dear Mr. Praveen Pattanasehtti, We thank you for your valuable feedback. At the outset without any prejudice we regret for the inconvenience caused. As confirmed telephonically by you to our customer relations (Pratima), on 19.12.14 at around 11.30 am that your Mason Sofa matter stands resolved up to your satisfaction. Once again we thank you for patronizing evok products and assure you of our best services. Yours Truly, For HHRL Customer Relations
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