[Resolved] Evok — monet sofa skin crack issue | |
Hi I purchased monet 3+2 sofa set from evok bhiwadi dist alwar rajasthan pin 301019 showroom last 10 month back. Sofa skin started cracking from many location. Very worst product not even survived one year. I trusted evoke as good product company but its as same as local product. Please take corrective action immediate.in need replacement for the same. | |
Complaint marked as Resolved Mar 17, 2019 Complaint Status[Jan 13, 2019] Evok customer support has been notified about the posted complaint. Verified Support Evok Customer Care's response Jan 15, 2019 Dear Customer, We regret any inconvenience caused to you. We request you to kindly provide the contact number given during the booking of this product & sales order number. We shall get back to you at the earliest once the details are provided. Alternatively you can also call us on[protected] or email us on [protected]@evok.in Assuring you best of our services. Thanks and Regards, Sachin, Evok Care Verified Support Evok Customer Care's response Feb 13, 2019 Dear Customer, Greetings from Evokcare!!! We are thankful for your feedback and assure you that we are continuously working to improve and deliver best experience in terms of products and services. Your product was replaced on 07 Feb 2019 and we have received closure confirmation from your end. For any further service assistance, kindly contact us at Evok care @[protected] or email us at [protected]@evok.in. We are open for our customers during all seven days a week, between 11am to 7pm. We will be pleased to serve you. Assuring you best of our services. Thanks and Regards, Sachin, Evok Care | |
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Comments
38390 Is the complaint number. We have not received any response from the company. Repeated calls are not been answered. A company we thought is good and bought this piece to our surprise this company happened to be very irresponsible.
Sajal Kumar Dutt's reply, Mar 7, 2019
MJ38390 is the complaint number
Customer satisfaction rating
36%
Complaints
218
Pending
0
Resolved
75
+91 12 4477 9201
+91 12 4477 9200
Unit No 301-302, 3rd Floor Park Centra, Sec.-30, Gurgaon, Haryana, India - 122001
Good service response . Excellent company