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[Resolved]  Evok — Order Not received even after a month[protected]

Hi,

I had placed order on EVOK (Hindware) thinking India made lets go for it. Placed an order & amt paid fully on 28th May, the order no is 10772823. Next day when i saw it mentioned as shipped on 28th May & this status is same till now.
Has per there policy max TAT is 15 days waiting & then tried contact to them thru customer care No., Mails, Online control form, Head Office & other associated people (Shika, Ashu etc..)for more that 20-30 times with no proper response none of them.Customer Care team were not even able to procide the shippmet details, they always use to say we dont have acces for thjis that bla blabla... And one super lady gave response to my 15 mails twice with std response as 48 hrs time will get back. In case of head office staff & store mgr said will get back in 1 hr never responsed as usally & only aftr the reminders they got back saying still not dispatched etc...bla bla.. Apart from this i have raised more that 5 time request for refund, as its been more that 1month a week & in person asked to Store mgr (Mashu) to refund the amt by today EOD. Only once i receive the product on my hand they will make payment.

Even this part is not yet done.

I am sick & tired of this EVOK. Unethical & fraudulent company.

Now i demand from them to refund my amount with penalty of all these days, each day delaying penalty to be paid from them. They are enjoying on MY money months together with any responsibility.

One more last point the fact i got to k now from one of thr staff is that after repeated calls to the head office staff, my ordered was dispatch on 30th Jun or 1 july due to the negligence from staff delayed.

I have all these phone conversation done recorded.'

I NEED FAIR JUSTICE.
Complaint marked as Resolved Nov 2, 2020
not yet resolved

Complaint Status


[Jul 05, 2020] Evok customer support has been notified about the posted complaint.
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    Evok
    Customer Care Service
    Customer satisfaction rating
    36%
    Complaints
    218
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    Resolved
    75
    Evok  Phone
    +91 12 4477 9201
    +91 12 4477 9200
    Evok  Address
    Unit No 301-302, 3rd Floor Park Centra, Sec.-30, Gurgaon, Haryana, India - 122001
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