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[Resolved]  Ewa Young (Online Shopping Site) — payment taken but did not place the order

I had ordered an xs size mj combo from www.ewayoung.com on 22nd jan, 2019 and made the payment (Rs. 1725) through google pay with transaction id[protected] at the same time. The transaction was successful but i did not receive any confirmation of the order.

There was no customer care number to call to, only an email id, to which i wrote 5 emails on 5 consecutive days, to which i received generic replies like "we'll get back to you" or "we have forwarded your complaint". But no action was taken for 5 days. On the 5th day, which was a friday, i received a call from the customer care guy ([protected]) in the afternoon telling me that the issue will be resolved by 6 pm on friday. The issue was not resolved and i was again told that it will be resolved by monday. The issue was not resolved by monday to which i called and texted the guy again who told me that he'll check and resolve the issue. Later by evening 4 p. M., neither was the issue resolved and the guy had blocked my number and switched off his phone. I wrote another email at that time telling them about the situation to which i again got a generic reply saying i will be contacted.

Till now, no action has been taken. It's been one week since i placed the order, by which the order should've been delivered. But i haven't received even a confirmation about the order till now. I am tired of trying to contact the customer support team which seems non-existent and the whole scenario seems like the company is a fraud who just took my money and didn't give any product in exchange.

I would like either the product or the amount to be refunded in full to me asap.
payment taken but did not place the order
payment taken but did not place the order
payment taken but did not place the order
payment taken but did not place the order
payment taken but did not place the order
payment taken but did not place the order
payment taken but did not place the order
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Complaint marked as Resolved Jan 30, 2019
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