Excell Broadband — regarding the network signal

Address:	520003
Website:	Excell broadband network

The incident was happened on 18.12.18 afternoon. My number is [protected]. As usually i was watching the online video classes and when i was listening suddenly the video has stopped working and when i was checking the internet connectivity, signal is poor and connection is not fair. Due to which, the video classes which i was watching one of my view has completed and i have only another view only to watch that video classed. I have preferred firstly act fibernet and later on i changed my opinion to excel broadband as the price ranges were meeting to my cost requirements and many suggested it will perform absolutely to our needs. And i setted up your network so that i can watch video classes and other data without any interupption of data flow of network. Why the signal is not withstanding continuesly to my area?? And also the previous day i had called for the network interuppted and your network operator replied that due to weather conditions it is not possible to our network to connect the internet signal. I leaved it apart and when comes to today it is interrupted. What reply will you give me for this question??