Excitel Broadband — pathetic services , no connectivity

 
1 Review
Ajay Enclave, New Dehi, India
 Harmmit B Chawla on Mar 10, 2020
Repeated complaints & Pathetic services by your company. Ticket No #2965378 dated 6th March '2020 User ID : bhagwant.102
Dear Sir/Madam,
I regret to inform that I had shifted from Den Networks to EXCITEL BROADBAND company on 4th March anticipating it will be a good services from your company but was a big trap . I was paying more than Den by investing on router etc But, it came to a big shocker of my life that a company claiming so big on social media is actually fooling people by providing pathetic services
I am sure the service levels are being reflected in THEIR back end server already which proves the kind of great services that has been rendered by this company
I think they have taken or taking customers for a ride .Their company rep, Kabir Kumar who had visited us & assured that Excitel is better than Den & others . Even, said, that their company has local server & support by local partner who would be accessible most of the time to extend the services & s resolution time will be the best . I am actually laughing on my foolishness to accept their company rep statement ..I cant except worse services than, rather it ca be more poor or bad than this ...
This person of company hardly attends the call & in spite of several messages & calls he doesn't have a courtesy to even call back or update the status . Worse, is their local partner who is no way accessible . Their phone number given by Kabir is most of the time either busy or not reachable
Below is the level of frustration, agony & pain we have to pass through after paying your Rs. 4000 Plus Rs.250 installation charges in advance to your company
1. Date of connection : 4th March afternoon by midnight same day services goes off till 5th March 2 pm almost more than 12 hrs down . partner informed it is fault at your end & they are no responsible for the same. I raised the complaint for no connectivity on the portal
2. on 8th March evening services again goes down & local partner & local company rep not reachable, even when their line was connected they were not responding surprisingly, connectivity goes automatically while I raised another complaint for Frequent disconnection
3.On 9th March again in the evening at around 6pm-6:30pm service again goes off & both local partner & company rep are neither reachable nor attending the call
4.At 8pm I after lot of efforts able to get through customer care team & I was assured by your company agent that he will raise new ticket & problem will be resolved by 10th early morning
5. On 10th March, I reached to customer center again & after all trouble shooting which even included try for Dial Up Connection failed with error 651 reflecting on the screen which was shared with your agent. He assured, he would somehow manage technical support by 10 am but while am drafting this mail at 3:40pm no resolution is given,
Is this the service extended to all their customers..I have no connectivity for last 21 hrs now .. Just unbelievable
I need the following now:
I would request for compensation for the work loss I have suffered due to this as I operate from my home & have no other means of wifi services at moment
Kindly take this seriously & priority . I will also take up the matter with DOP, Ministry of IT & Telecom besides legal course
awaiting immediate resolution on this issue
regards,

Harmmit B Chawla
H/P: [protected]
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    48, Okhla Industrial Estate Phase III, Delhi, Delhi, India - 110020
    Excitel Broadband - pathetic services , no connectivity