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Excitel Broadband Private Limited — service complaints

This company know for there internet connection provider in delhi from last month i am using there service they give 30 days in 1 months my plan was 550 rupees 30 mps but i have to pay 1300/- rupees for first month. It means plan was 550 + 750 (For installation) in installation they only give me hanging wires without an installation i have to use my own router for this from last month i have make a 3-4 complaint regarding to my connection service from last 16 day i am facing the same problem every day and day by day i told them to resolve as soon as possible because i have lost my money and students education because of this internet and poor poor service. Today is the 1st may i am getting the same problem for last 10 hours still they will not reply my any query i need my refund for my all which i have lost in this last 16 to 15 days because of their poor service connection i want my broadband installation + plan money back. I will request to the delhi internet consumer do not use excitel for their important work and work from home jobs. Everytime they told me we have resolved my problem after 6-8 hours again problem is rising and they will said to me we have fix they told me there is a wire cutting problem something issue which is not acceptable in this field because that broadband is need for the regulatory internet access but this type of company will not provide your better connection so please be aware of this companies they give a cheap rate prices service but after sales service is very very poor for everyone and the rating on the internet is also is 2.5 so go for another service provider this is my humble request to all the delhi internet consumers. They have a refund policy also but they refused my refund case without any reason. My request to this companies to refund my money back no need anymore service from your company.

service complaints

Complaint Status


[May 02, 2020] Excitel customer support has been notified about the posted complaint.
Updated by lakshay yo May 02, 2020
They have not resolved my problem even though they have closed my case bad experience with this company.
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    Customer satisfaction rating
    1%
    Complaints
    276
    Pending
    0
    Resolved
    3
    phone
    +91 11 3344 7788
    location
    48, Okhla Industrial Estate Phase III, Delhi, Delhi, India - 110020