Excitel Broadband — speed issues / service down

Address:	A-126, D.D.A Janta Flats, Kalkaji, New Delhi, Delhi, 110019
Website:	www.excitel.com

Excitel broadband is degrading it's services in south delhi day by day. They are not rectifying the consumer problems like mine which is not solved from past 4 days. Calling to thier customer support is next major task to deal with. They hear you but not move a finger to rectify it. They have hired regional agents which you keep calling them from morning but won't show up till evening or day after.
I've been dealing with slow speed which is less 1 mbps whereas my package with them is of 50 mbps. I've attached the photos of speed test from both excitel speedtest site as well as okhla speedtest, which also mentions the date and time. Also, i've attached the screenshot of my service package details with excitel broadband. I trust trai and i understand that they would do they right thing. Thank you.