Excitel — excitel broadband pvt. ltd - not providing internet and refunding

Dinesh Kumar Bhakar

from Delhi, Delhi

Address:

48, Okhla Industrial Estate Phase 3, Delhi, Delhi-India 110020

I have been suffering from their pathetic service from long time now... Before yesterday i have made an advance payment for 4 months, the internet is not working from last 2 days and always there is no stability so i have requested to their customer care guys to refund the amount but they are not giving my balance amount, as i was assured that if there is any issue will refund if you are not happy with the services.
Most of day i call to customer care and they say my complaint will get resolve soon but nothing happen till 1 or 2 days, just false assurance. It is hampering to my production work and most of time i need to use mobile hotspot due to this situation. Now neither they are proving any fixing and nor they are refunding my 4 months balance amount... Just they are fooling to customer and even not extending the days if connection down for 24 hours and less continuously. I want my refund and close this connection as soon as i am not using this connection after my before yesterday recharge and not in disconnected state from yesterday.
I kindly request you to take necessary action on this.

Regards,
Dinesh kumar
Id - [protected]

Excitel customer support -
[protected]@excitel.com

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Excitel customer support has been notified about the posted complaint.

Jul 30, 2020

Updated by Dinesh Kumar Bhakar Thank You! i too raised complaint on their app but still they are not responding to my query and nor refunding the amount.
I need to close this connection now, its enough.