| Address: | Regional Office North Help Desk: (011) 33 44 77 88 Plot no.48, Second Floor, Okhla Industrial estate, Phase-3 South Delhi-110020 |
I have purchased an internet connection from your company with Customer ID - [protected], Registered mobile number – [protected].
At the time of sales, I was being promised 300 MBPS speed and subscription of 4 OTT applications (Zee Prime, VOOT, EROS NOW & SHEMAROO) - which also mentioned in your website. So basis sales executive I paid 1000Rs for ONU and Rs2660 for 3 Months 300 MBPS connection.
From yesterday morning I have made 100 of calls to customer care, service provider and the sales guy; but every time I was being promised that OTT subscription will be activated in few hours but till now there is no solution provided.
The speed offered was only in papers but the truth is very bitter that neither the promises are kept nor the services are getting delivered.
I raised tickets also in your app but these are also good for nothing- now service provider and sales guy is not picking phone and customer care is just reading the scripts and responding that wait for another 48 hours- any tie I calls it increases another 48 hours.
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