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Excitel — Internet speed

I'm am Arnav Saxena. My mother Vartika Saxena have resistered to Excitel Broadband on 21 February 2016. They told us that we will give you full internet without any buffering of videos, no problem in suffering to internet. But I'm not getting enough speed to be able to suffer any website or play any videos except videos on Youtube and opening the other sites of Google. We have give Rs. 744 for Internet registration and Rs. 1000 for a Internet router. Please look after my problems.
Though I don't have any other problems with this Internet providing Company (excitel).
I just want enough speed as planned.

Thank You.
Arnav Saxena Address: 204 F Phase 1, Pocket 1
Mayur Vihar, Delhi, India
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    Customer satisfaction rating
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    phone
    +91 11 3344 7788
    location
    48, Okhla Industrial Estate Phase III, Delhi, Delhi, India - 110020