[Resolved]  Excitel — Router replacement pending

Reference may please be made to ticket number 9988407.

Complaint was raised last Tue on 6th Sep 2022.

More than a week is over, still waiting for the device replacement. Umpteen number of calls were made to local service provider Shri Avi Gupta on his mobile number +[protected]. He promised day before yesterday that router has come and will be replaced the same day.

Yesterday also, he promised that device will be replaced positively. After that he is not picking the phone.

Made umpteen number of calls to helpline number [protected]. When asked to transfer call to senior authorities, the same was disconnected almost immediately.

48 hrs period for device replacement seems reasonable but 8 days have elapsed since ticket was raised.

Does the company have any policy regarding the maximum number of days in which such issue is resolved?

I understand that there is no refund policy of your company. If there is an inordinate delay in resolving the issue, customer suffers mental harassment as well as financial loss in today's world where most of the work is done online.

I request you to kindly expedite the matter.
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Oct 31, 2022
Complaint marked as Resolved 
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Regarding excitel broadband: Reference may please be made to ticket number 10484625 on very frequent internet disconnection of Excitel broadband. Many a times, the Internet disconnects and reconnects automatically after every 5-6 minutes on an average, thereby causing frequent interruptions in my and my family's online activities. The whole purpose of getting broadband connection is defeated. Lot of time is being wasted in filing complaints through "My excitel app" and by writing emails to nodal and Appellate authority of Excitel. Question is not that the issue gets resolved. It must get resolved with in a reasonable time and the problem shouldn't happen too often, thereby denying proper internet connectivity to the customer after receiving full payment for the same. It is akin to a " Big Scam". I wish to escalate the issue as it is causing mental harassment and considerable wastage of my time and efforts, that too on a regular basis. Is there any compensation from the company for the same. Who is the accountable officer from Excitel? I want to settle this issue once and for all. Kindly provide required help to weed out such corrupt and irresponsible persons engaged in providing horrible internet service and taking customer for the ride. Thanks

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