[Resolved]  Excitel — Router replacement pending

Regarding excitel broadband: Reference may please be made to ticket number 10484625 on very frequent internet disconnection of Excitel broadband. Many a times, the Internet disconnects and reconnects automatically after every 5-6 minutes on an average, thereby causing frequent interruptions in my and my family's online activities. The whole purpose of getting broadband connection is defeated. Lot of time is being wasted in filing complaints through "My excitel app" and by writing emails to nodal and Appellate authority of Excitel. Question is not that the issue gets resolved. It must get resolved with in a reasonable time and the problem shouldn't happen too often, thereby denying proper internet connectivity to the customer after receiving full payment for the same. It is akin to a " Big Scam". I wish to escalate the issue as it is causing mental harassment and considerable wastage of my time and efforts, that too on a regular basis. Is there any compensation from the company for the same. Who is the accountable officer from Excitel? I want to settle this issue once and for all. Kindly provide required help to weed out such corrupt and irresponsible persons engaged in providing horrible internet service and taking customer for the ride. Thanks