Excitel — worst broadband service

Address:

Ghaziabad, Uttar Pradesh, 201012

I am using excitel internet from past 6 months and i do not recommend it to anyone.
Very poor service. Initially they provide decent internet to establish consumer base but after a month or two the real problems arrive.
No connectivity, frequent disconnection, low browsing speed, etc.
And worst part is that no one listens to the problems.
Costumer care registers the complain and ask 24 hours to solve the problem and after that automatically closes the complain whether the problem has been solved or not. They just close the complain.
And when i had enough and i lashed out at the costumer care executive, complaining about their poor services he said yes sir we have poor service. And when i threatened him by telling him that i no longer wish to continue with excitel he said 'sure go ahead i'll initiate your request for termination of internet.'
Is this the way of speaking with the costumers.
Excitel is literally the worst internet provider.