Exide Industries — Automotive batteries - 2 wheeler

Address:

Exide Industries Ltd, 1520, Horamavu Village, K R Puram Hobli, Bangalore, Karnataka 560016

I bought exide battery ZSC9-12XL2.5L-C on 29.05.2018 through their authorised dealer, warranty period 48 months. Battery started malfunctioning within 20 months (guarantee period) and I submitted the battery / Bill / guarantee card and the company replaced similar battery on 26.02.2020 FOC. The replaced battery also explicitly states 48 months warranty. During May 2022 (within 27 months) the battery started malfunctioning and I took it to the dealer. He declined to even check the faulty battery and insisted that the company provided a battery for 48 months (from the date of original purchase) and hence did not even accept that every battery in this model works only for about 2 years and not for the full warranty period. This implies that one needs to throw the battery every two years or so and replace with a new battery though the warranty is for 48 months as explicitly stated. He even declined to offer the mandatory pro rata discount on surrender of the defective battery. Hence after payment of full cost of new battery (riding a two wheeler without horn is an affence punishable by law and also it is riskier) the same was fixed on 20.06.2022. Exisde Industries is explicitly gives warranty period of 48 months, making the consumers believe that their product will last that much period, while on every occasion the battery needs replacement within 27 months, thereby deceiving the public.