Exide Industries — bike battery problem

Address:

700145

I purchased a new palsar 150 on 24/12/2017. It comes with exide battery and have 18month warranty. Now from 25/11/18 battery got problem and wont get bike start many times. I complaint at exide customer care (Ref no ewba00071375v648) on 30/11/18. But still no reply get from there side. I also contact to exide dealer but they denies to service. Now tell what can i do. Is this type of service provide by exide??