Exide Industries — Car battery discharged Complaint no.600239 dt.16.5.21,S.req.355360 dt.22.6.21,359747dt.30.6.21.New Battery not replaced.

Address:

Block B-13/204,Kendriya Vihar, Kolkata-52

Dear Executive, My Car Battery Sl.A4A9B006547 was purchased on 19.10.19. After 1yr. faced many times battery problems of dischar- arge. On 16.5.21 I had. raised complaint with Exide Care Ms Sweety, explained in detail & Complaint no.600 239 was given. Mr.Arnab the comunic- ator from Padma pukur was assigned the job who spoke to me that due to Covid 19 pandemic there is shortage of staff technician so there will be so- me delay in getting service but assured necessary help.Regularly I contacted him over phone & as Sr.Citizen I reque- sted him to help me on urgent basis. Since no technician contacted me I approached over phone to Amar of Exide care & told him that am unable to use my Car until my problem is reso- lved.He also assured me of help.On 22.6.21 I contact- ed Mr.Arnab over phone he said that Kolkata Airport falls in outside zone to this I reacted & told him why he is telling me now when alr- eady more than 1 month have passed from complaint date.If you have any problem to that then you better appro- ach Exide Care & sort your internal pro- blem.Then Mr.Arnab contacted Dealer S.K.D.Enterprises & told me that techn-ician will contact me directly. At 4 pm Tecnician Niranjan Nayak contacted me & visited my place.He checked the batte- ry, found it defective & took the battery wi -th Service request 355360. On 28/6.21 Niranjan came, installed the battery & fou -nd it operative. On 30.6.21 again I faced same discharge problem & my Car could not start so called Niranjan over phone. SMS recd.Service request 359747 closed Niranjan came checked found problem took the battery.That on 5.7.21(ticket no. 2025878) SMS recd.for update status. I could'nt contact Exide care over phone to know about status of my car battery. Firstly my car remained unattended for more than 1 month & now company is trying to refix the same defective battery. So unnecessa- ry delay is being made from your end for which if any serious problems occurs as it is rainy season then Exide care would be held responseable.So why my defective battery is not being replaced till date & no one is contacti- ng, why? Please look into my matter & get it resolved as early as possible. Thanks. P.K.Bose