[Resolved] Exide Industries — delay in replacement gelmagic 1500 battery which is under warranty

Hoyto Tomari Jonno

Address:

Barrackpore

I had purchased exide gel magic 1500 (Sl. No. A5l6i001031/5l62) dated 30/04/17. After 3 yr there arise a backup issue, hence after complaint (14/06/20) exide service executive visited and checked (17/06/20). As per his instruction i had sent it to dealer after few days. Still it is under replacement warranty. Today (09/07/20) after 16 days over still i did not get my battery. Please look into the matter as soon. I never thought that a well knowned company like exide could do even like this.

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Jul 10, 2020

Complaint marked as Resolved

It is marked as resolved but after sending my battery it is now 17 days over and still i did not get my replaceable battery which is under warranty

Exide Industries customer support has been notified about the posted complaint.

Jul 11, 2020

Updated by Hoyto Tomari Jonno Still today my battery is not replaced.Please look into the matter.

Jul 15, 2020

Updated by Hoyto Tomari Jonno Still today 15th july, already 22 days over, i did not get my replaceable battery.

Jul 27, 2020

Updated by Hoyto Tomari Jonno Already one month over, still i did not get my battery yet.

Aug 18, 2020

Updated by Hoyto Tomari Jonno It is almost 2 months, still i did not get my replaceable battery from EXIDE CARE. Nothing has been resolved after complain through the consumer complaint department. All just for assurance for the customer not anything else.

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Comments

Hemadhar

I’m purchased Exide gel matic 1500 battery, 26/04/2018, battery serial no A5A8I003878 5D82,
now battery backup problem, it’s backup not more then 15 to 20 minutes in less load, I’m calling service person and he is checked and says battery problem want to replace, when I’m online checked it’s showing not required bill, paperless warranty, please check and do needful solve my problem sir