Exide Industries — exide battery explosion, life threatening

Address:282005

Last week dated 17th-June-2019, My father and my Mom were sitting in the lobby area and was watching TV and all of a sudden, we heard a loud explosion noise, When they saw, what happened, it was shocking, from battery all over fumes and acidic substances spread, and for a moment they were unable to see anything and toxic smells are spread all over the place, the sound was so loud that our neighbors thought that LPG cylinder get exploded.
My father & Mother was in a panic state and they immediately evacuated from the home, later after few of the colleagues of my father came for support and they immediately remove the connection.

My Mother who is 63 years old felt dizziness and nausea and was immediately been given first aid, the incident was soo horrific that we never even seen this in life, I was bit conscious and I immediately rush from Gurgaon to Agra just to get things sorted out.

My father who is 68 year old, immediately called Local Exide dealer (dated 17th June-2019 in the morning) and after consecutive rings dealers picked up and we have informed about the issue happened to us and he told that “I have informed an engineer he will visit soon”, and after multiple follow-ups, engineer visited in the evening and he just took few of the photographs and he gave toll-free number to get the complaint raised and went off. My father raised a complaint(Complaint no. NUP0247081) and next day an engineer visited Mr. Manish who inspected the battery and told, “we can’t do much as battery is out of warranty”

My father was really shocked with the statement given by Mr. Manish, how can they relate a battery explosion with the out of warranty batteries, so, this means if battery which is healthy and giving a backup of 12 hours approx. but is out of warranty then we must have to throw it away from house, because it will sometime get explode and this means we are keeping a bomb in our house .


SO WHY DON’T EXIDE ISSUE A PUBLIC NOTICE STATING ABOUT BATTERY STATUS, IF ITS OUT OF WARRANTY, DO NOT USE IT FURTHER .

Most importantly, The battery which is exploded is re-issued to us by Exide on dated[protected] bill attached above .we have never imagined to be happened like this, as we normally purchased branded products to ensure safety and reliability.

Now me and my family is in mental trauma as I have 1.5 year son and explosion was a life threatening, next step would be, I will be proceeding with filling a case against Exide, as never know what should happen with second battery as well, also I would like to speak to someone from the higher management of Exide, so I can start further proceedings you can contact me on +91-[protected].

I have also escalated this matter with ministry of Railways Mr. Harish kumar Dhawan would be handling the case from Railway, to ensure safety of batteries, we will get the update soon from the department.

Further to this I would like to get my battery inspected thoroughly and submit the inspection report and get those replaced hand to hand.

Thanks,

Ankit Baijal

Technical Lead

[protected]
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    Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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