Exide Industries — gel mac batteries 1500

Address:

Jodhpur, Rajasthan, 342001

I have luminous solar inverter va -850 model and exide batteries of gel mac 1500. The issue is that batteries is not charging through solar and does not have more than 2 hrs backup time on the minimum auxiliaries on (1light+ 1fan).

Today your service engineer mr ashok has visited and investigated the issue but he could understand actual problem. And he might assumed that he would be compatibility issue of battery with solar inverter and but not identified and test the battery simply make visit and misbehave with customer.
Is this is culture of your esteemed organisation???