Exide Industries — Home UPS auto cut problem

Address:

713406

Sir,
I have an exide shine wave home ups. Now its appeared some problem like auto cut and when alternative curret come to this ups its become jerking sound.
So, please take necesary steps to solve my ups problems.

Before contact with you i call to exide customer care toll free number and they reply with a complaint no. Like - ewba00012029v435 on 20.06.2017, time. 09.00 hrs.
But none technical person from your end contact with me accordingly.
Please slove my problem or suggest me what will be the easiest way to slove this problem.