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[Resolved]  Ezeego One Travels & Tours — Money debited but tickets not booked, no customer care service

Yesterday I tried booking flight tickets, but after doing the payment, the page goes out blank n the money got deducted without any ticket being booked or any sorts of confirmation regarding the same... I tried calling, messaging on their customer care numbers, but believe me no one picked up a call or messaged back.. Then I emailed them for which I got I reply that our customer care will get in touch with you soon.. which they haven't yet.. neither they picking up my call.. This is my first experience with eezego n this would be my last forever.. Such a unprofessional n irresponsible they are..Because of them my vacation got cancelled as I was unable to booked tickets.. Some strict action should be taken against them as this not acceptable.. They do not care for people... Horrible, pathetic, worst, unethical company I hav ever came across till now..
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May 11, 2017
Complaint marked as Resolved 
Apr 01, 2017

Complaint Status

Ezeego One Travels & Tours customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2017
Ezeego One Travels & Tours Customer Care's response
Dear Sir,

Greetings from ezeego1!

Please be assured that we have not received the amount of INR 30, 578/- in our account.

Since the amount got debited without a confirmed booking, the same will be auto reversed by the payment gateway itself. Hence, we request you to kindly check with your bank regarding the status of your transaction.

Regards,
Team ezeego1
Apr 02, 2017
Updated by Akil Qureshi
Still waiting to get back my money n ur customer service to pick up my call
Apr 03, 2017
Updated by Akil Qureshi
Finally after 3days the customer service at eezego picked up my call... A lady picked up the phone.. I explained her the issue... she told me give me 15mins I will call u back... its been 2hours..still waiting for her call... tried calling again., but no response as before... One more person fron eezego customer service replied to my email, his details are..
Rajesh Naidu
Customer Service
Ezeego One Travel & Tours Limited
Vaman Centre, Marol Makwana road,
Andheri East, Mumbai- 400 059,
Tel. No.: 022 – 61969696
Website : www.ezeego1.com..
I replied to this gentleman's email n guess what he vanished too..he provided me the complaint id 1-187350... I mailed him twice, but no response from his side... what kind of people u have working in customer service eezego.. is there any responsible person who can deal with this issue...So far I got very casual replies from your side saying that the money got stuck at payment gateway.. I don't know any payment gateway I was booking tickets using ur website.. so its ur fault not mine.. pls wake up eezego its high time.. there are so far 155 complaints against u.. out of which only 45 was solved... what about the rest.. this shows how poor ur customer service is...

Akil Qureshi
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    Ezeego One Travels & Tours
    Customer Care Service
    Customer satisfaction rating
    94%
    Complaints
    170
    Pending
    0
    Resolved
    160
    Ezeego One Travels & Tours Phone
    +91 22 6730 9400
    +91 98 6756 5900 (Customer Care)
    +91 22 6196 8888
    Ezeego One Travels & Tours Address
    Classique Center, 4th Floor, 26 Mahal Industrial Estate, Mumbai, Maharashtra, India - 400093
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