[Resolved] Ezeego One Travels & Tours — refund not yet received from ezeego
I have booked a flight ticket on 21st jun 2018 for traveling from kochi to mumbai. My travel date was 28th aug 2018. Flight i opted was indigo (6e 215 - 13:50 flight) but due to the flood, kochi airport was closed and unable to travel. And at that time indigo announced that they will give a full refund to all the travelers who opted this flight. On my traveling day i. E. 28th aug 18, i checked with indigo and got a confirmation that the flight got cancelled and they will be giving the full refund. It is already 5 months completed and i have not yet received the refund. I got in touch with indigo customer care and they confirmed me that in august 2018 end itself they have refunded the money to the agent i. E. Ezeego. But ezeego has not credited the money in my account. When i try to reach their call center through the toll free no.[protected] am getting the voice message that "our staff is talking to a customer, we will connect to you as soon as possible" and kept me in hold for hours. I tried a few occassions, but getting same message.. My details given below..
Name : manoj nair
Mobile no. : [protected]
Email : [protected]@yahoo.com
Ticket booking date : 21-jun -18
Booking ref. No : ekggpe
Travel details : traveling from kochi to mumbai on 28-aug-18
Flight no. : 6e 215 (A320)
Departure time : 13:50
Please help me to get my refund as early as possible.
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Feb 24, 2019Complaint marked as Resolved
Jan 06, 2019
Ezeego One Travels & Tours customer support has been notified about the posted complaint.
Jan 24, 2019Ezeego One Travels & Tours Customer Care's response Dear Mr. Nair,
Greetings from ezeego1!
In pursuant to our below email, we wish to inform you that since your booking was initiated through Cleartrip, the applicable refund has already been processed to Cleartrip's agency account. Hence, we request you to kindly communicate with Cleartrip regarding your refund status.
Your patience and understanding is truly appreciated.
Should you require any further assistance, kindly write back to us with no hesitation. We take pleasure in assisting you.
Ezeego One Travel & Tours Limited.
Vaman Centre, Marol Makwana road,
Andheri east, Mumbai- 400 059
Tel. No.: 022 – 61969696