[Resolved]  Ezeego1 — Never book tour with them

Address:

Pune, Maharashtra

I am Avanika Agarwal and I am an ex customer if eezego1 who booked the tour Amazing Andaman from 23rd November 2013 to 28th November 2013.
I booked this tour trusting eezego1 name and quality but never ever thought that I would be cheated like this from your side and hence I want to bring to your notice.

While we were in andaman the weather conditions there detoriated and there was cyclone alert there because of which all tourist's trip to havelock and neil island was cancelled. Hence everybody had to over stay in port blair itself.
I would like to specifically state here when at this time all families and couples were irritated and shouting at your ezeego1 executives me and my husband were the only one maintaing our clam and trying to understand that it's nobody's fault for which your own executives appreciated us.

While our trip was near to end the ezeego asked us to pay for extra hotel stay for 3 days. We asked them why was it so and we were told that all tourists are asked to pay same and its company policy. Well again maintaing our trust on your name we paid Rs 7850 for the same.

But much to my shock and disappointment when I asked other couples and family who were with us nobody else paid any extra money for overstay.

When i tried questioning and complaining to them and even escalated it they said it is not their fault and they adjusted that cost for other passengers in some way. When i asked them how they had no answer and till the end they are not ready to accept their mistake.

They just feel that they can fool people and easily get away with this and have no concern for their customers or shame of the cheating their doing.
I need justice.