Ezoneonline.in — issue with iphone insurance claim - ezone powai

I had purchased apple iphone se 32gb rose gold along with tec pro insurance cover (For rs 3599) from ezone powai haiko mall on 22 july 2017. Their mobile department sales team had taken necessary details for registering the policy.

In october end, i had an accidental fall resulting in damage of the iphone device. I immediately informed the ezone powai mobile department executive on call who asked me to file a claim with tec pro insurance company.

Tec pro's customer care employee checked my phone's imei number in their records and informed that the policy is not registered. On telling this to ezone powai, they conveyed that it seems tec pro's software/website was facing some issues in july when ezone powai had tried to register my policy owing to which the same was not done. Ezone powai assured that they will take this up with tec pro and get my phone repaired/replaced as per insurance policy. I subsequently visited ezone powai in person and handed over my damaged iphone se device to ezone powai mobile department executive.

It has been over 2 months since this. The issue stands unresolved for no fault of mine. I have followed up on numerous occasions with various executives of ezone powai - both on phone and in person, but have received no satisfactory response or closure of this issue. The standard response is that it is taken up with pro tec and pending with them.

I have raised this with ezone's customer service desk too over mail but have received no satisfactory response.

I am extremely dissatisfied with the service provided by both ezone powai and pro tec and the poor handling of customer grievance.