Faasos — my strong feedback on my order number:[protected]dated: 19 may 2019)

Address: Nizampet, Hyderabad, 500090
Website: order.faasos.io

Hi,

I ordered chicken & paneer biriyani from Faasos Nizmpet and also gave spl instructions to provide me 2 extra gravy packets. But they didn’t provide me what I requested and top of that they say they won’t provide Michi ka salan for biriyani’s. How come a restaurant not provide gravy item for Biriayani’s. This is very strange and bad experience with Faasos. Also, I talk to Swiggy CUSTOMER CARE and the guy I spoke says that this is not their responsibility and the delivery agent never check the food packs. So if the delivery guys don’t check the customer orders and spl instructions then we should eat whatever we get (###)! This was very bad and unexpected answer I got from Swiggy’s customer executive. After listening to this kind of irresponsible answers from restaurant and customer support, I had go get the gravy packets by myself as the restaurant is around 2.5 km radios to my house. If customer had to go and get the food delivery by themselves, then why Swiggy or any other food delivery apps.

I request Swiggy’s management to take necessary and severe action on the delivery guy and the customer executive who gave very negligent answer to me.

My order NO:[protected]dated: 19 May 2019)

CRN# 23137657
My Ph; [protected]
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My order was placed on 30th August. It was placed in wadala mumbai's faasos outlet. I didn't get the delivery and payment was done using phonepe.
Order no. 29296744
Payment of Rs 169 was done by me via phonepe

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    Nizampet, Hyderabad, Qutubullapur, Andhra Pradesh
    India
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