Fab Hotels — refund not got

I did a booking with fab hotels for coorg from 31st march to 2nd april.. I got the booking cancelled on 20th march and according to. The policy of the company whole. Amount was to. Be refunded within 7 to 10 business days. It has been more than 15 days and still my amount is not refunded.. I have been calling every day to the company and all i get is vague answers saying tbey have refunded but i have sent. My bank statements to the company which do not reflect the amount. I need them to return my money.