Faber — Bad Service at ameerpet area

The engineer visited my place on 10th January 2020 (2 weeks after the complain was lodged), This itself is lapse from Faber Service Center on not providing timely response to the complain and the delay in engineer visit.

After the engineer visited to attend the complain he identified that the moter is defective and told he will get back for replacement .

I am very frustrated with the quality of service provided by Faber and Faber being international brand it is disappointing to see a bad reputation due to service.
I called to customer service multiple times and escalated the issue and sent multiple emails... But no response since 4 to 5 months... I won't suggest anyone to buy faber due to bad service...