Faber — installation did not do it and after 20 days first technician visit without providing solution

Address:

Ranga Reddy, Andhra Pradesh, 500084

Dear team,

This is to my complain which i reported on 5th november (Id: 2502812) that i bought a faber chimney on 21st oct and till 9 th nov, i received no call or confirmation on technician visit despite repetitive calls/emails etc.
Today finally after 20 days of my request and multiple follow ups, a technician named mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for faber technician to visit. His supervisor (Mr. Venkat) blamed that this is your problem. Most o[censored]s buy chimney for our new house when work is ongoing and purpose of pre-vist in max 48 hours to give the marking so that cutting can be done per size. Now this again became my problem and i am the one to be blamed why i hanged the chimney but installation wasn't done as still a duct and fitting was needed. I did it to check whether product works otherwise who dealer will return product after 20 days, plus i do not know when technician will visit - 1 month or 2 or 6... Who knows when not even a single call received in 20 days until i raised it to consumer complaints forum. Now, technician left without doing anything, the worst is they do not even admit that's their mistake/they were not prompt, not sorry or regret, instead blaming customer for the entire episode. I am back to the same stage, chimney is just hanging, unused, unfixed, unistalled.

I asked technician to provide me his supervise venkat phone number and company detail which he did not give and rather he was trying to give me fake or wrong number, that shows of no integrity and honesty with them.

I request to take the serious action against this, otherwise they will keep repeating that kind of services to the customer. I request you to please provide a justice here and do the all needed actions to stop these kind of harassment & damage by the companies. Hope to have this resolved.

Thanks.

Regards.