[Resolved] Faber — modified cook top blaze hdbk ai (10.0575.877), sl. no. h[protected]

mkydc

Address:

Pune

Purchased anew 4 burner cook top from faber authorised dealer m/s. Vibrant homez, ambathur chennai on 10/09/2020 vide invoice dt. Vam059. Mysel wanted to purchase sureme plus 4bbai model, where as the offered blaze model stating similar, when the item received from their godown, chennai, it is observed that a glass plate pasted to cover up the previous hole area of 4 nobs which is relocated now was coming out due to heat. Faber is a multinational company producing quality product, but it is surprised to see that, being manipulated to fool customers by certain authorised dealers. As the undersigned needed immediate replacement of genuine product from the company. Regards.

Was this information helpful?

No (0)

Yes (0)

Sep 28, 2020

Complaint marked as Resolved

PLEASE NOTE THAT INSPITE OF REPEATED COMPLAITS& E- MAILS MATTER NOT RESOLVED.KINDLY REQUESTED FOR RETUN AND REFUND.MATTER MOST URGENT.

Sep 25, 2020

Updated by mkydc M/s.Vibrant Homez, the authorized dealer refused to accept the defective cook top and not ready for refund. Matter informed to M/s.Franke faber pvt Ltd., PUNE through mail dt.24/09/2020. Please note that the Refurbished model supplied by the dealer is found very unsafe &posing fire risk.Complaint reference ID registered in M/s.Faber customer care is :2716877 dt.18/09/2020.Hence requested to do the needful for arranging REFUND at the earliest please.Regards.

;2716877

Sep 28, 2020

Updated by mkydc THE COMPLAINT HAS NOT RESOLVED AS ON TODAY 28/09/2020.PLEASE NOTE THAT IF YOU ARE NOT RESOLVING THE ISSUE THE MATTER WILL BE TAKEN UP WITH COURT OF LAW.

Sep 30, 2020

Updated by mkydc THE COMPLAINT HAS NOT BEEN RESOLVED AS ON 30/09/2020.WRONGLY MENTIONED THAT IS RESOVED.MATTER MOST URGENT.

Oct 05, 2020

Updated by mkydc Though the dealer has agreed for refund, action yet to initiate.

Oct 06, 2020

Updated by mkydc The Complaint has not been resolved till date (as on 06/10/2010)