I bought a saree from fabnio.com which had the following description.
"Charming Blue Color Soft Silk Saree - FN1138
No more bad quality. Get the best quality every time you shop from us, Beacause we are the manufacturer. This saree made from soft silk fabric, Saree comes with unstitched soft silk fabric, Blouse piece having similar work as shown in photo. We have our complete focus to give you the perfect blend of the collection so that you will get everything that you fancy of. The softness of silk is defined by its own treasured value perfect for festivals and wedding occasions."
It has been mentioned as soft silk fabric in the description. But when I received the product, the material is very rough & rubber like. Actually it looks like a curtain fabric not to be used as saree. As a customer, I relied on the description mentioned in the website. If the product is not matching the description, it should be accepted for return & the amount paid should be refunded. Even if the products are slightly of good quality & usable, I will adjust. My concern is genuine. But when I sent email to Fabnio, they are not ready to take return & refund the money.
This is completely cheating by giving a wrong description to lure the customers. The company should take accountability to take return of the poor quality product delivered & return the money. Otherwise, the eRetail concept will be killed in India.
Pictures of the product from the website & the actual product have been attached.
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Nitin[protected]