Falcon Bus Pvt Ltd — Parcel not delivered

Address:	Mumbai City, Maharashtra, 737101
Website:	www.falconbus.in

Dear Sir/Mam

1) I had hired service to send parcel from Mumbai to Surat vide waybill no 1/125111 dated[protected].
From Company
Falcon Bus Lines Pvt Ltd
B/3, Shree Krishna Complex
Western Express Highway
Mumbai 400066

Contact Person Mr Hardik ([protected]) [protected]@falconbus.in

2. My Parcel was never delivered. I kept on Trying company. They kept on telling
we are looking into matter and solve your issue.I even asked my relatiives to visit there office at Surat, but received a very bad response. Then company laid of the matter and started ignoring my call.

3. With no option, while surfing net i filed a complaint with

INTERNATIONAL CONSUMER RIGHTS PROTECTION COUNCIL
A-701, Prakruti Pearl, Hiranandani Estate, Thane (West) 400607

They served a notice to company.I am putting that notice in attachment.

4. After getting notice company called me and promised to pay compensation. To which I agreed and gave them my account number.

5. After knowing that I live in Gangtok Sikkim with my account number courier company is denying to pay money.
They are now saying me to file a case in consumer court and telling me that there juridisction is mumbai so i will not be able to do anything.
I have all the records of communication with company in whats app. Wherethey had told me to pay back for lost good value of which was Rs.15, 000/-