[Resolved] Fantasycricket.dream11.com/ — Account deactivated
Mumbai, Mumbai City District, Maharashtra, India
My name is rahul saha..join dream11 this month and verify my pan card and bank account.after that playing dream 11 games and win rs 600..
then withdrawl rs 600 on 14th april 2016...after that 17th april my balance reduce rs 250 and 350 back my dream11 account...
so i contacted customer care and asked why reduce 250? then customer care said Our fraud detection team has confirmed that unusual / inappropriate activity has been done through your Dream11 account Too many Dream11 accounts created from the same IP ..Due to these reasons, recent withdrawals placed by you will not be processed & the amount of the same stands canceled.Your Dream11 accounts have also been suspended. if you provide us with the full list of all the accounts created by you, we can help you continue to play on this particular account of yours. We request you to revert with the full list of all your Dream11 accounts at the earliest so that you can continue playing with this Dream11 account without any hassles.
so i give full list...and customer care said your account active next 2 days..after 2 days my account not active...so then i contact customer care and mail them but not replay my mail...now 5 days running...please active my account...
my account id is [email protected]
Complaint marked as Resolved Nov 5, 2016
Verified SupportDream11 Fantasy Customer Care's response, May 03, 2016
We checked in our records and found that your account is active. We want you to enjoy playing o Dream11 but with only 1 single account. We do not allow multiple accounts for 1 person on Dream11. We want our gamers to enjoy the game and not worry about any trust or transparency related issues.
If you have any issues, please reach out to our customer success team at [email protected]
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