Fashchic15 — I haven't received my package

I have placed an order on fashchic 15 on the date 19th June it has been 2 months but I still haven't received any update on my order I have been sending them a mail to their official mail id from many days but haven't received any update on my order
My order number is #263442 . I have made the complete payment online .I haven't either got my refund.