Fashion And You — order # [protected] cancelled but refund not yet processed!

Address:Gurgaon, Haryana, 122016

I placed the order on 13th january 2018 numbered # [protected], and it gave me the tracking details of the courier company on 15th january early morning. But till 18th january the items were not even picked up by the courier (Ecom). Courier site updated -"information received on 15th january" and furthermore no updates whatsoever.

Upon contacting "fashionandyou" customer support over email, as none of the published numbers worked, i got a typical reply - we are checking back, be patient for a few days.

Sensing more time delay without any concrete timeline, i asked them to cancel the order and process the refund, which they did and sent me an email.

But even after 5 days when there was no sign of refund, i started to get jittery reading all these complaints and asked them what is going on - they did reply with the typical response - we are looking into it, be patient for a few days.

It has been 12 days since i cancelled my order on 18th of january, and still no sign of refund of the total amount of rs. 1777/-

Neither did these guys deliver the product, nor are they refunding amount.

There is a contact number in the "contact us" section of their app which works - but it is for the office reception and the security officer stationed there once told me that these guys are shutting shop and customer care guys coming to this office before are not coming anymore!!

The number of that office, incase anyone wants, is :[protected]

Isn't there any mechanism to stop this kind of petty loot, aren't the promoters of this company in anyway accountable for this kind of action.

However shabbily, but this company for god's sake ran for 7-8 years - can these guys not go out a bit graciously in stead of looting and duping customers as a petty thief. There is no law it seems to prevent citizen's from these kind of small minded entrepreneurs.

Can you guys help?
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    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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