Fastag — double amount deduct my fastag

Date 05 feb 2020 i am paying toll charges in cash but as same time same amount deduct toll amount in my fast tag balance
I was complaint in your customer care on 1033. He is given my complaint no. Is 1632472 last fifteen days before but till date no any action or updates from fastag side, we were submit all toll receipt copy and details on [protected] this mobile no. If any more details required so kindly revert me.
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We gave toll in cash as they said fastag is not working but money has been debited from the fastag account. Please suggest me how should I get my money back.

Ph no-[protected]
Vehicle number- KA 44 M 4840
Order no- FTPGSR[protected]
This is the information that I have booked for a fastag through Kotak Mahindra bank, over a month of time but I didnt got the fastag, I called the coustmer care but they are not responding and I have paid fee of ruppees 502.00

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