Fastag — fastag services in vikravandi toll plaza

Address:

Viluppuram, Tamil Nadu, 600041

I am contacting you regarding the fastag services in the etturvattam toll plaza.
First let me tell you about the fastag in brief.
This is a chip like sticker fitted in windshield mirror of any 4 wheeler.
This is fitted to collect toll charges electronically and not by paying in the counter.
Once a 4 wheeler reaches near the toll the receiver senses the chip and allow the 4 wheeler to pass through by deducting the amount from our fastag account.
For this we have separate lane in each toll plaza which supports it.
This is implemented to avoid toll stops and long waiting in queue.

But here in this toll they are making us to wait in the queue by telling the vehicle infront is not detecting properly and making the vehicle to go front and back several times to make it read by the receiver.
This makes chaos over the lane and also long waiting.
Either they need to make the receiver properly or else allow the vehicle which is not responding by tagging them in separate lane.
They make other vehicles stand and also make bad comments for the customers.

They are least bothered to care for the customers and making bad comments to us.

Please take this into consideration.