Fastrack — false committed and mis selling

Address:T, t, t, 620001

Hey hi.
I bought a reflex 2.0 smart band in midnight black with neon green accent swd90059pp05.in a nearest store in trichy, tamilnadu.

My purpose of purchasing the watch is to track the caller while driving. Watch has a call notification.

While purchasing i specifically asked the shop sales guy, does it works always?
He said yes.

But now call notification sometimes coming and other times not coming.

So i went to the shop where i purchased, that time another sales guy says that this call notification will not work always. Connection between the watch and mobile disconnected while not in use for few minutes.

Again we need to manually pair the watch with the mobile app reflex2.0

So i requested to returning the watch and also i said i would purchase different watch.
But shop sales guy not accepting.

I bought just few days back.

I don't want this watch.
Request your support @fastrack.
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Dear Shankar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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