[Resolved]  Fastrack — Fastrack watch model. dc725a

Address:	134109
Website:	fastrack

I am purchased a watch model no. Dc725a analog from the world of titan, sco 348, sector - 9, panchkula vide b. No.[protected] dated 16.04.2017.
The dial of the same was unscrew due to manufacturing defect and stop third day after purchase.
A assurance was given by staff the same will be send to the company for replacement/repair.
A text message received on 02.06.17 sent by "titan service network" that "your product is ready to collect by your convenience".
I reached and ask about product the staff replied in rude manner the product is not ready and you reached without our phone call and denied any message.
After seen the message in my mobile staff replied that this one from the ambala branch not from our side.
In general unscrew of dial is a manufacturing defect so my watch should be replaced and staff should be trained about behavior to attend customer.

Thanks