Fastrack — Sunglasses - low quality | |||
Purchased fastrack sunglasses in the last week of may from an authorised showroom of fastrack in pune. Its not even one month and facing problem so naturally went to the showroom and showed the glasses. Highly dissapointed and surprised with the response received from the showroom person. The sunglasses i felt were a bit loose so i told the guy to tighten the same. He told me that they cannot be tighened. I was zapped within one month only the sunglasses couldn't be tightened. Are the sunglasses so delicately made that the customer faces problem in the first month itself??? Was this information helpful? | |||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number &email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve