Fastrack — watch not working | |||
I have purchased a ladies watch from fastrack center at phonics mall, pune on 17th dec 2016. So far this watch got repaired by titan service center at the same location within 10 months itself. Now it is 5th time watch is not working. Guarantee card shows 2 yrs of guarantee. I want replacement for this faulty watch. Fastrack center says it can't be replaced only repaired. A ₹ 2000 watch stops working 5 times within 10 months from purchase itself. Why should we purchase such a faulty product at premium charges. So frustrated. Was this information helpful? | |||
 5 Comments | |||
Comments
Dear Abhijit,
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
I purchased a fastback watch in one month back watch belt is so week belt is removed little bit of watch what I do now
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve