[Resolved] Federal Bank — Non receipt of payment from Amazon | |||
I had booked product from Amazon and paid online through Federal Bank debit card No: [protected] and this order was cancelled due to some reason and refund was generated by Amazon on 02.02.2017. The refund details are: Authorization code for sale transaction 030031 Refund Reference # 74332747033703279244487. Till today my account has not been credit with refund amount. I had placed complaint wide Ref no:[protected]. when contacted amazon they said refund has been paid to our bankers and ask them to check in 'refund not processed'. At that time, our bankers will see a pending refund and will follow the path back to amazon payment processor to locate the refund. Was this information helpful? | |||
Apr 22, 2017 Complaint marked as Resolved Federal Bank customer support has been notified about the posted complaint. Verified Support Mar 20, 2017 Federal Bank Customer Care's response Hello, Apologies for the inconvenience caused. Please email your specific grievance to [protected]@federalbank.co.in to enable us to serve you better. You can also call us at[protected] /[protected]National toll free numbers) or at +[protected]/2630995 (for customers abroad) any time for further details. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
64%
Complaints
512
Pending
0
Resolved
319
+91 48 4263 0995 [International]
+91 48 4263 0994 [International]
Federal Towers, Head Office, Aluva, Kerala, India - 683101
View all Federal Bank contact information
My account no is [protected]
Apologies for the inconvenience caused. Please email your specific grievance to [email protected] to enable us to serve you better. You can also call us at 1800 425 1199 / 1800 420 1199 (National toll free numbers) or at +91 484 2630994/2630995 (for customers abroad) any time for further details.