[Resolved]  Federal Bank — pos machine not working

Address:Manthanathel Arcade, Peruva, Kottayam, Kottayam, Kerala

Our pos machine installed by you is not working from about one month. We have reported this matter in our branch of federal bank, peruva. They informed us that the agency who installed the machine has changed and new machine will be installed by the new agency. But no further effort from their part to resolve the complaint. We have reported this matter in customer care over the toll free number and they said that it was the duty of the branch. So please give necessary instruction to the branch manager, peruva to resolve the complaint as early as possible.

Branch manager
Ksfe ltd
Peruva
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Dec 14, 2019
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2019
Federal Bank Customer Care's response
Hi Customer (ksfe413),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (59464) in the subject line so that our team can assist you.
Nov 13, 2019
Updated by ksfe413
One official claiming as instructed by you visited our branch yesterday and tried to replace the machine with another POS machine brought by him.It was not successful. Our problem has not been resolved so far.
Verified Support
Nov 13, 2019
Federal Bank Customer Care's response
Hi Customer (ksfe413),

Thanks for the update. We would request you to share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (59464) in the subject line so that our team can assist you.
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