[Resolved] Federal Bank — Transaction Queued via IMPS from FedMobile

Pooja A.R

from Delhi, Delhi

Address:

Kottayam, Kerala

Date of the incident:17/02/2020

I have been trying to transfer fund, but may be due to network error the recipient didn't received the fund but the money got debited from my account.
The transaction status is shown as "QUEUED TRANSACTION" since over 2-3 hours.
Kindly refund the money back to my account or credit the amount in recipients bank as soon as possible.

Regards
Pooja Ramachandran

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Dec 18, 2020

Complaint marked as Resolved

Very prompt and fast resolution. The amount queued was refunded back to my Federal Bank account.

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2020

Federal Bank Customer Care's response Hi Pooja,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (120097) in the subject line so that our team can assist you.