Federal Bank — very bad service

I have a federal bank account for the past 6 years. The initial years when my branch wa in thavanur was fine. Later when i shifted my account to nadakkav, calicut the scenario changed. I asked them for an address change, phone number, email id change and to activate net banking. Very sorry to say none of these were done. Now my atm card says it is expired though the date of expiry mentioned in the card is in 2021. I contacted the customer care. They say they've sent me a new card in my "old branch" address. The tracking id says no information.
I am troubled very badly by them. I do not have time to run to the branch every now and then. Atleast close my account easily for me.