Fedex — 100% custom fee charging by fedex

Oct 13, 2020

Updated by suchitra9999 STILL I DID'NT GET MY PRODUCT WHICH WAS REACHED INDIA ON 5, SEPTEMBER, 2020.
I CAN TELL FEDEX IS THE WORST INTERNATIONAL SERVICE PROVIDER AT LEAST IN INDIA.

On 22, sept, 2020 i got a mail from (murali.[protected]@fedex.com) required a Form 12B, which was the first contact from the FeDex India side to me. The very next day i have submitted 12B to FeDex.

The Second mail from FeDex India comes on 26 Sept, 2020, I am attaching the mail below

[
[[
[ Murali Yadav
Sep 26, 2020, 3:34 PM
to rajshree, India, Radhika, Candida, cs-customsrequest, bom-trace, me

Dear all,
Same has been already submitted to clearance team .
Once received approval from customs will inform the same .

Regards,

Murali Yadav | Clearance Administrator | FedEx Express Transportation and Supply chain services india pvt ltd| office 91.22.26811.812 | Sahar Air Cargo Complex, Mumbai IN 400099 | fedex.com/in]
]]
]

Note: I got response from DUBAI Fedex frequently, but they were helpless since the Indian FeDex has to do the actual work.

And to my surprise the Third mail comes
. . . .
! !
o o

[[[[
Murali Yadav
Sep 29, 2020, 1:27 PM
to rajshree, India, Radhika, Candida, cs-customsrequest, bom-trace, me

Dear Madam,
Please note required duty confirmation of INR 26000 approx.
Confirm if we can go ahead & clear the shipment .
Regards,

Murali Yadav | Clearance Administrator | FedEx Express Transportation and Supply chain services india pvt ltd| office 91.22.26811.812 | Sahar Air Cargo Complex, Mumbai IN 400099 | fedex.com/in

]]]]]

WE ARE HELPLESS AND REPLIED THE CONFIRMATION MAIL TO RELEASED THE PRODUCT.

We got another mail:

[[[[
Murali Yadav
Oct 1, 2020, 11:57 AM (12 days ago)
to India, bom-trace, Candida, cs-customsrequest, Radhika, rajshree, me

Dear all,
Noted below and informed clearance team to proceed further .
]]]]

Everyday i am calling FeDex International Customer Care:
They will:
1. tell someone will contact you within 24 hours - ( but till today i got only one call from Murali Yadav in this long 40 days)
2. tell to write to a particular mail id. ( every time you will get a same replyyyyyyyyyy as -

[protected][protected]---
[protected]@myfedex.onmicrosoft.com via mx29.infosec.fedex.com
Sep 24, 2020, 5:31 PM
to me

Delivery has failed to these recipients or groups:

aswany.[protected]@fedex.com
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
[protected][protected][protected]---
ORRRRRRRR
________________________________________
[[[[

monika.[protected]@fedex.com>
Tue, Oct 6, 3:43 PM (7 days ago)
to me

Dear Sender,



Thank you for writing in. I am currently out of office with no access to emails & calls.



For any urgent assistance you may write to [protected]@mail.fedex.com


Regards,

Monika Rana

]]]]]]


Every day i am losing 30 minutes regarding this courier, losing time, energy, and increasing stress.

TODAY 13 OCT 2020, THEY ARE TELLING THEY ARE WAITING FOR THE WAREHOUSE CHARGES OF MY PRODUCT, SO THAT THEY CAN BILL ME ABOVE THE CUSTOM DUTIES OF RS 26, 000 FOR THE PRODUCT OF RS. 25, 000, AND RELEASE THE PARCEL.
ONLY GOD KNOWS WHETHER THE PARCEL IS WITH THEM OF LOST ITBY THEM.

GUYS PLEASE THINK 100 TIMES BEFORE USING FeDeX INTERNATIONAL COURIER.