Fedex — [protected] no update from 7 days.

Website:

www.fedex.com/in

We had sent a cargo parcel of 30 kgs from ahmedabad to andhra pradesh on 23rd feb with tracking number[protected]. It reached hyderabad on 26th. Since then it's stuck there only. There is no movement. We contacted fedex cc and it's been 2 days but no update from them. They are saying again and again that we have forwarded the issue to concerned department. Their resolution time is 24 hours.

Fedex was asking us for the pics of parcel. We have provided them with the same. Still no update at all from them.

It seems like they have misplaced the parcel. How careless can a company get...?

I am the sender, receiver from andhra pradesh also have lodged a complaint but she is also getting the same replies. She had complained on 1st march. It's been a week after her complaint.

Please help us resolve this issue.