[Resolved]  Fedex — cheating and fraud done by fedex and their agents

Telephonic booking no : ccunw77
Tracking id :[protected]

This was an urgent shipment containing medicines to be sent via air

I contacted fedex by telephone on the 14.10.19 and they agreed to get the delivery done by 17.10.19 via air for which they quoted a price of inr 2159. I agreed and confirmed the booking and booking no : ccunw 77 was provided.

The pickup agent came and picked up the parcel which he filled in and gave to me with tracking[protected]. He also collected the amount of inr 2159 from me by cash.

Now when the delivery got delayed and i contacted customer service regarding the issue they acknowledged that it was a mistake done by them and instead of air the consignment was being sent by road and asked me to make an official complaint via email.

I send an email complaint to them on 16.10.17 regarding the matter and they replied only today on 19.10.19 and are not accepting responsibility for their mistake and saying that its my fault.

Its clear case of fraud being done by fedex and their agents who are taking booking for air courier, charging for air courier fees and then sending the parcels by road. So customer are being cheated like this and unfortunately i have been cheated by them.

So deficiency of service along with cheating and fraud.

I seek to highlight and expose this fraud modus operandi being done by fedex and its agents to the general public and fair compensation for being defrauded by them.
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Nov 19, 2019
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2019
FedEx Customer Care's response
We regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.
Dec 13, 2019
Updated by gbasu48
There has been no resolution . FedEx continues to ignore . Why has this complaint been marked as resolved ?
Complaint comments 

Comments

My Parcel is not delivered even after 20days in Mumbai. It is showing at Mumbai centre since past 3 weeks. Customer care executives are telling me they cant deliver and if I want then can come and collect personally. There is no accountability from FedEx. I am following up since past three weeks and I am not getting any resolution

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