Dear Officer Concerned,
My name is Keerthanaa Nandagopal and on 29th July 2022 I have sent 2 parcels with AWB[protected] and[protected] from Krakow, Poland to Chennai, India through FedEx. I'm just a student and after completion of my studies I had sent my used goods through your courier service to my native Chennai, India.
Since then I have been contacted by several FedEx executives for the documents regarding KYC and other formalities which I have submitted on time to all of them. There was no delay at my end. If needed I can forward all the mails received by my me and my mother (receiver) and also our subsequent replies for your reference. I was also advised to change my AWB number from courier to cargo, which I did. I was not once informed about import duties during the entire period.
At the time of booking, your agent at Krakow, Poland asked me about the contents of the parcel and he filled the necessary details and did not mention anything about import duties. Nothing in regards to the query sent by yourself and your colleagues were asked at the time of booking. I was uninformed about your protocols and paper works at the time of booking.
The total invoice value of the parcel is 1806.85 INR and 1720.93 INR and the import duty charged is nearly 13, 000 INR and 4000 INR respectively. The parcels is full o[censored]sed goods and I request you to consider this case as change of home and relieve me from the import status considering my student status and the parcel is not for commercial purpose.
I emailed your executive regarding the same and the case was registered under ref noC[protected]. I requested them to consider this as home change which is duty free according your website. The person in charge was just replying the complaint is forwarded but neither once I was offered a solution. The last email again mentions that I have to pay the duty without giving heed to any of my claims. The process was not handled speedily and now I am asked to pay warehouse charges along with import duty after undergoing trauma due to the negligence and slow pace of work from your side.
Having full faith in your shipment services I was willing to use your services. This ongoing process is tedious and hectic for me. The parcel consists of few leftover groceries which I am sure would have been decayed by now due to your delay. It also consists of lot of my books and notes from my education there which is o[censored]tmost importance to me. Against the promise of delivery within 7 to 10 days, it has been nearly 2 months, hence I request to do the clearance without levying any additional duty charges, as soon as possible.
Thank you
Kind regards
Keerthanaa Nandagopal Was this information helpful? | 
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